Returns

We want your parka to fit the way it should. If it does not, returning it is simple.

Return window

You can return unworn items within [[CONFIRM: return window in days]] days of delivery.

Condition

Items must be unworn, unwashed and in their original condition, with all tags attached.

How to start a return

Email [[CONFIRM: support email address]] with your order number and the item you would like to return. We reply with instructions and the return address.

Return shipping

Return shipping is paid by [[CONFIRM: who pays return shipping]].

Refunds

Once your return arrives and is checked, we refund your original payment method within [[CONFIRM: refund processing time in business days]] business days. Your bank may need a few more days to show it.

Exchanges

To change size or color, [[CONFIRM: exchange process]].

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, email us within [[CONFIRM: days to report a damaged or incorrect item]] days of delivery with your order number and a photo, and we will reply with next steps.